During the 25th edition of the International Nursing Congress at Clínica Alemana in Santiago, Chile — focused on the humanization of care through technology — Next Matters presented a disruptive initiative that is transforming the way a often-overlooked component of holistic well-being in hospitals is managed: spiritual and emotional support.
Clínica Alemana, recognized as the leading hospital in Chile and one of the most prominent in Latin America, served as the ideal setting to showcase advancements that place the person at the center of care—going beyond physical treatment.
Together with Auxilio Mutuo Hospital in Puerto Rico — the only one in Latin America with a digitized system for this type of support — the Next Matters team, composed of Marcela Covarrubias, Macarena Molina, and Daniel Mijares, led the presentation of a pioneering project that integrates these services into the Millennium electronic health record system, providing them with visibility, traceability, and clinical value.
Traditionally, this type of care was managed manually or outside the clinical digital ecosystem, making coordination and integration with the rest of the multidisciplinary team difficult. With the solution proposed by Next Matters, it is now possible to:
- Record patients’ emotional and spiritual needs within the system.
- Generate automated tasks based on the request.
- Document who provided the service, its nature, and leave a note about its progress.
This digital workflow standardizes a previously informal process, recognizing the support team as an active part of comprehensive care. Additionally, it enables the analysis of data related to these services, opening new possibilities for continuous improvement and truly person-centered care.
With this initiative, Next Matters reinforces its commitment to technology that doesn’t replace the human element but amplifies it. Once again, it demonstrates how well-applied digitalization can be a bridge between operational efficiency and compassionate care.
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